Rohit Jayakaran

Globalization

Is Globalization dead as a result of Covid-19?

The coronavirus pandemic has exposed our global supply chain to be too interdependent to serve the interest of national security. Today we see countries struggling to meet their own medical procurement needs from ventilators to face masks. Our over-dependence on a few countries seems to have left us all vulnerable. Globalization is an incredible innovation …

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Digital Transformation

The END of Digital Transformation!

The coronavirus pandemic has opened many eyes and caused us to see flashbacks from presentations over the last decade. Proposals to change the way we operate like going digital, paperless, meeting virtually, and being present where our customers are have found themselves buried in the PowerPoint graveyard. With most countries experiencing some sort of lockdown …

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Empathy

Are you REALLY trying to sell me something RIGHT NOW??? Where is our Empathy

Don’t get me wrong. Businesses need to sell products and services and customers need to buy them to help our economy. This is how the world works. However, what I do find amusing is when you see companies acting like they are helping change the world but in reality, are just trying to flog their …

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Customer Experience

How to Master the Art of Creating Appalling Customer Experience

Our world is filled with some brilliant examples of Appalling Customer Experiences especially on digital. Mastering the art of crafting these gems is a challenge because most websites and conferences talk about how you can create incredible customer experiences. What if you are one of those people who would like to annoy the living daylights …

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