The coronavirus pandemic has exposed our global supply chain to be too interdependent to serve the interest of national security. Today we see countries struggling to meet their own medical procurement needs from ventilators to face masks. Our over-dependence on a few countries seems to have left us all vulnerable. Globalization is an incredible innovation …
The coronavirus pandemic has made us acutely aware of the things we touch on a daily basis. From door handles to ATM machines, kiosk touch screens to keypads on credit card machines, we seem to be touching everything around us to interact. At some point in time, this pandemic will pass, and we will find …
The Covid-19 pandemic is impacting every part of our lives and the world economy. As we slowly get used to the new normal that is being created, we start appreciating the level of interconnectivity we have created on our planet. One of the things we have taken for granted for years is weather forecasts. Over …
The coronavirus pandemic has opened many eyes and caused us to see flashbacks from presentations over the last decade. Proposals to change the way we operate like going digital, paperless, meeting virtually, and being present where our customers are have found themselves buried in the PowerPoint graveyard. With most countries experiencing some sort of lockdown …
Don’t get me wrong. Businesses need to sell products and services and customers need to buy them to help our economy. This is how the world works. However, what I do find amusing is when you see companies acting like they are helping change the world but in reality, are just trying to flog their …
Are you REALLY trying to sell me something RIGHT NOW??? Where is our Empathy Read More »
The Coronavirus Pandemic will severely affect every sector in the economy. The way we do business and the way we make money will change in some shape or form. After periods of depression or recession, often we see the birth of new companies that demonstrate innovative ways of making money. This Pandemic will pass and …
The year 2020 and 2021 will be one of those times we will look back on and acknowledge how so many things changed in such a short period of time. The Covid-19 Pandemic by virtue of being a pandemic has been affecting each of us across the planet. Here are some of the things I …
We always remember when someone is kind to us. When we experience kindness, we are happy to come back for more. As we face the Covid-19 Coronavirus Pandemic, it is important for us to be kind to our customers, suppliers, employees, employees and service providers. Times are tough no doubt, but kindness goes a long …
Our world is filled with some brilliant examples of Appalling Customer Experiences especially on digital. Mastering the art of crafting these gems is a challenge because most websites and conferences talk about how you can create incredible customer experiences. What if you are one of those people who would like to annoy the living daylights …
How to Master the Art of Creating Appalling Customer Experience Read More »
A few years ago the term LiFi made headlines claiming to be 100 times faster than WiFi. The tech got a lot of interest and then things quietened down. The fact is that what made headlines was not a product that would be on sale days after a magnificent keynote like in the case of …
